Frequently Asked Questions
1) How can I confirm that my gift card order was successfully placed?
You will receive an email confirming the selected gift card, mailing address and expected date of delivery.
2) When will I receive my gift card? Can I track the delivery?
Your confirmation email will indicate the expected delivery date.

Physical gift cards are delivered by standard mail usually within 7 business days.
The digital cards will be delivered within 2 business days.

If you have not received your gift card by the scheduled date, please write to https://www.everythingcard.ca/customerservice or call EverythingCard toll-free 1-855-648-2273 (between 9:00am and 5:00pm EST).
3) What happens if I accidentally gave a wrong address?
Please write to https://www.everythingcard.ca/customerservice as soon as possible. We will cancel the delivered card and send a new one.
4) What if I want to send the card to another person?
The card will be sent with the name of the person and to the address you mention in the order.
5) Do I need to activate the gift card?
Your card is activated and ready to use. Enjoy it!
6) How do I redeem my e-card?
Most merchants accept electronic gift cards online and in-store. Depending on the dealer, you can either print out your electronic gift card and bring it to the store or show your gift card on a mobile device at checkout. Please read the instructions included with the card, as they vary by merchant.
7) Does my gift card expire, or does it have any fees or restrictions?
Your gift card is like cash. It has no expiry date, no fees, no restrictions. Keep it safe.
8) How do I view the balance of my gift card?
At the back of the card, there is a toll-free number or a website where you can check your balance.
9) What if there is a problem with the card I received?
We can help you! Write to https://www.everythingcard.ca/customerservice or call 1-855-648-2273 (between 9 am and 5 pm EST).
10) What if I lose my gift card?
We can help you! Write to https://www.everythingcard.ca/customerservice or call 1-855-648-2273 (9 am to 5 pm EST).
11) Who is Esiance?
Esiance is the parent company of the EverythingCard brand. Esiance, established in 2009 and based in Toronto, is amongst Canada’s largest gift card distributors. Esiance works directly with most category-leading national merchants including Hudson's Bay, Walmart, Petro-Canada, GAP Brands, Home Depot and many more.

Esiance enables organizations of all sizes, from independent agents to national banks and charity organization such as Tangerine Bank, Heart & Stroke Foundation and Emirates Airlines. Our solutions help simplify the delivery of gift cards through branded and delightful experiences.

Esiance (formerly called 'CardSwap') has received extensive media coverage (CTV, Toronto Star, Globe and Mail, Canadian Business, Financial Post) and has been recognized as one of the top 20 emerging companies in Canada.